B2B Phone Outreach Specialist (Remote, Full-Time)

Remote Outreach Specialist – B2B Phone Outreach for a Petroleum Company
Petroleum Company | Remote (U.S.) | Full-Time, 40 Hours/Week, Monday–Friday | Up to $22/hour depending on qualifications

About the Company

You'll be working with a petroleum company with an emphasis on lubricants, expanding its reach and building relationships with businesses across the industry nationwide.

Role Overview

We're seeking a professional outbound call specialist to lead customer outreach initiatives. You'll reach out to businesses and play a key role in supporting brand expansion and building high-value customer relationships. You'll report directly to management.

Why You'll Like This Job

• Set Monday–Friday schedule, no weekends.
• Work from home.
• Training on the industry and call process.

Responsibilities

• Place Outbound Calls: Call companies from a provided database, confirming and verifying up-to-date information, introduce the company's brand/services and soft sell to secure follow-up conversations with leadership.
• Navigate Gatekeepers: Work professionally with receptionists and front-desk staff to reach the right decision-maker.
• Research Contacts: Use company websites and online databases to find and verify contact information.
• Gather and Record Information: Collect decision-maker contact details and document call outcomes and customer feedback in the CRM.
• Manage Your Day: Structure your day around time zones, using early hours to build and research call lists while other time-zone contacts are still offline, then shifting to calls as each region's business day begins. Plan around lunch hours to reach contacts when they're available.
• Follow Up: Track unanswered calls and schedule callbacks.
• Follow Standards: Adhere to call scripts and internal quality standards.
• Collaborate: Work with supervisors and internal teams to relay feedback and next steps, including potential in-person meetings when new initiatives are introduced.

Must-Haves

• Professional, calm, friendly, and upbeat phone presence with strong active listening.
• High emotional intelligence, a positive attitude, and soft-sell skills.
• Excellent time management, with the ability to plan your own day and prioritize tasks across multiple time zones.
• Detail-oriented, accurate data entry.
• Stays motivated during repetitive tasks and handles rejection professionally.
• Accountable, solution-oriented, and trustworthy.
• Proficient in Excel and Google Sheets.
• U.S.-based and available during normal business hours.
• Quiet workspace, reliable internet.
• Ability to maintain strict confidentiality regarding company, customer, and contact information; a confidentiality agreement may be required.
• Able to attend Zoom meetings and potential in-person meetings in West Burlington, IA.