Connection Specialist II, Connection Specialist III or Lead Connection Specialist

Connection Specialist II, Connection Specialist III or Lead Connection Specialist - Danville, IA 52623 - Indeed.com

Full job description

Now Hiring: Connection Specialist II, Connection Specialist III or Lead Connection Specialist

Location: Danville Iowa
Department: Field Operations
Employment Type: Full-Time

Join Our Team and Help Keep Communities Connected!

ImOn Communications parent company of Danville Mutal Telephone Company is looking for a skilled and motivated Connection Specialist II, Connection Specialist III or Lead Connection Specialist) to join our growing team! In this role, you’ll be on the front lines—installing, maintaining, and troubleshooting high-speed internet and digital phone services for residential customers across the Southeast Market.

If you’re passionate about technology, enjoy hands-on work, and take pride in providing excellent customer service, this could be the perfect opportunity for you!

What You’ll Do

• Install and service broadband and digital phone equipment.
• Troubleshoot and repair service issues to keep customers connected and satisfied.
• Test and fine-tune signal strength and Wi-Fi performance to meet quality standards.
• Use advanced diagnostic tools and software systems (OSS, CMS, SMX, TruVizion, AOE, etc.) to complete your work efficiently.
• Communicate clearly and professionally with customers, ensuring they understand their equipment and available services.
• Work safely in a variety of environments—indoors, outdoors, on ladders, or in tight spaces.

What We’re Looking For

• High school diploma or GED (required).
• Valid driver’s license with a clean driving record.
• At least 18 months of hands-on installation or service technician experience (or equivalent).
• Strong technical and troubleshooting skills with internet, TV, or network systems.
• Excellent communication and customer service abilities.
• Proven ability to meet quality and efficiency goals.
• Willingness to earn the NCTI Advanced Troubleshooting Certification

Bonus Points If You Have:

• Knowledge of fiber splicing or network architecture.
• Experience with MDUs (multi-dwelling units) or bucket truck operations.
• Additional NCTI or broadband industry certifications.
• Leadership, mentoring, or training experience.

Why You’ll Love Working Here

• Competitive Pay and Company Benefits:
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)

• Company-provided tools, uniforms, and vehicle for field roles

• Employee discounts on services and partner programs
• Wellness and employee assistance programs
• Ongoing training and certification support (NCTI, Wi-Fi technologies, fiber, etc.).
• A culture that values teamwork, safety, and growth.
• Real career advancement opportunities—our best technicians grow into leadership and specialized network roles.

What Success Looks Like

You’ll be the go-to expert in your area—solving complex service issues, delivering 5-star customer experiences, and keeping homes connected to what matters most. You’ll also have opportunities to mentor newer technicians and take on challenging new projects as your skills grow.

Ready to Grow with Us?

If you’re ready to build a rewarding career in broadband technology and be part of a team that values your expertise, apply today!

Apply online at www.ImOn.net

ImOn Communications is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person